Customer Care Representative

What’s The Opportunity

As a Customer Care Representative, you’ll be on the front lines of our customer experience. You’ll assist customers by answering questions, resolving issues, and coordinating service and supply requests, playing an essential role in maintaining high levels of customer satisfaction.

What Will You Do?

• Field inbound calls in a professional and courteous manner
• Respond to customer inquiries via phone and email
• Research and identify effective solutions to customer issues
• Enter incoming service and supply requests accurately
• Follow up with customers as needed to ensure resolution
• Collaborate with internal teams to address customer needs
• Perform additional duties as assigned by the Customer Care Manager

What You Bring To The Table

• A High School Diploma required
• Customer service experience preferred
• Strong verbal and written communication skills
• Active listening and conflict resolution abilities
• Ability to multitask and navigate multiple systems simultaneously
• Proficiency with Microsoft applications (Outlook, Word, Excel, Teams) preferred
• Strong attention to detail and problem-solving skills
• Empathy, adaptability, and the ability to remain calm under pressure
• Ability to sit at a computer for extended periods of time

Pay

The pay range for this position is $18 - $20.

EEO Statement

RJ Young provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.