Customer Care Representative

About the role

The Customer Care Representative provides customer service, project management, and account management support to internal and external customers. This role plays a critical role in the order management process ensuring the timely processing of orders and realistic delivery dates are confirmed.

Responsibilities

• Develop long term relationships with assigned customers and key stakeholders
• Liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of orders according to customer needs

Requirements

• Education: 4-year degree in Business related field, or comparable experience
• Experience: 2 years of related customer service, sales or account management experience, or equivalent combination of education and experience

Interpersonal Skills

• Customer Orientation: ability to focus on the changing needs and wants of the customer
• Strong teamwork and problem-solving skills
• Able to develop, maintain and strengthen partnerships with others inside or outside the organization
• Able to work independently or as a member of a team; must be organized and meet deadlines in stressful situations
• Strong written and verbal communication skills
• Strong active listening skills
• Able to maintain positive relationships within a team environment; working well with people across the organization to gather information, make decisions, and recommendations to drive improvement
• Able to deal with a variety of interpersonal styles and personalities in an appropriate and diplomatic manner

Technical Skills

• Strong Microsoft Office skills and experience with CRM, ERP and business applications
• Demonstrated ability to follow through on details and enter data into computers systems, CRM, ERP quickly and accurately

Other Skills

• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent learning and presentation skills