Customer Care Representative

About the role

The primary role of the Customer Care Sales Representative is to maintain and grow sales within a defined customer base and geographical territory. The representative will develop and execute a customer-focused strategy that will lead to greater retention of preventative maintenance contracts, higher revenue per customer, and ensure greater customer satisfaction.

Responsibilities

• Adhere to current Johnson Controls policies, procedures, products, programs and services.
• Manage all retention activities within an assigned service agreement customer base of $3M-$3.5M.
• Responsible for retention, customer satisfaction and growth within the customer base.
• Deliver increased sales against an assigned quota.
• Act as the primary point of contact for the assigned customer base and develop a positive ongoing relationship with customers plus an intimate knowledge of each account (e.g. key decision makers, equipment, service contract, history, etc.).
• Interface effectively with district operations to deliver and improve service delivery.
• Determine customer needs and develop sales strategies to meet those objectives.
• Report progress and metrics to operation and corporate teams on a weekly and monthly basis.

Requirements

• A high school diploma.
• Prioritizing BA, BS or similar degree highly preferred.
• 2+ years of sales and/or customer service experience with a similar product, service or industry.
• Highly motivated and successful driven.
• Excellent communication skills and ability to quickly qualify for opportunities.
• A high degree of self-discipline.
• Independent, creative thinker.
• Ability to sell intangible services.

Qualifications

• Experience with Johnson Controls products, services, or industry.
• Knowledge of customer service and sales techniques.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.

Skills

• Customer service skills.
• Sales skills.
• Communication skills.
• Problem-solving skills.
• Time management skills.

Benefits

Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one.

Pay

Salary Range: HIRING SALARY RANGE: $45,000-$60,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)

Schedule

This position includes a competitive benefits package.