Customer Care Representative

Key Responsibilities

• Answer all incoming calls with a positive up-beat attitude, providing the best possible customer service to both internal and external customers.
• Accurately enter all received orders and communicate any exceptions to customers.
• Master the Syspro operating system to enter orders, retrieve customer history, stock status and sales order status.
• Process Return Material Authorizations and Credits.
• Maintain account relationships with key decision-makers at dealer accounts.
• Create and assemble marketing materials for Sales Representatives.
• Proof/edit documents as assigned.
• Complete other duties as assigned.

Requirements

• Experience in a customer service role.
• Strong communication skills.
• Experience with entering data and looking up data within an ERP system.
• Retail Industry experience is a plus!

Pay

$22.00 - $24.00/hour.

Schedule

This role is hybrid; in-office Tuesday, Wednesday and Thursday in office 8am to 5pm, and remote Monday and Friday.

About the Role

Provide exceptional customer service in support of ICP Group's Environmental and Restoration product lines. This role is a career where you will truly be valued, receive excellent compensation, and benefits while growing with a team in a hands-on role where you will truly make an impact.

Qualifications

ICP Group is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.