Customer Care Representative

About the role

Create strong relationships with customers, act as the Voice of the Customer within Givaudan, and manage the sales order process through to shipment for assigned customers and affiliates.

Responsibilities

• Build strong relationships with Customer, act as the Voice of the Customer within Givaudan, and manage the sales order process through to shipment for assigned customers and affiliates.
• Execute on Customer Care strategy.
• Build Strong Relationships: Provide support for assigned customers and affiliates to manage customer expectations. Assist to meet order requirements and escalate issues where appropriate.
• Actively work with the customer care team on customer intimacy and delivering superior customer experience.
• Day to day communication and collaboration with customers, operations, sales and GBS.
• Participate in customer visits and presentations when required.
• Account Management Expertise: Resolve request for order changes, issues, and handle customer complaints and inquiries internally and externally.
• Determine corrective action with the help of the Support Office and Control Tower.
• Prepare Debit and Credit notes, process quality notifications and Customer Returns.
• Update and maintain accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements.
• Proactively identify opportunities for improvement in Customer Care and participate in projects when relevant.
• Proactively ask for and act upon Customer feedback.

Requirements

Professional Profile Includes:

• Bachelor’s Degree in Business, Supply Chain Management, Operations Management or specific related professional experience
• 2-3 years in industry including customer facing role – strong co-op/intern experience will be considered
• Customer focused with Demonstrated Customer Relationship Management (required)
• Basic Inventory Management knowledge/Understanding of Incoterms and Shipping Terminology a plus
• Strong knowledge of SAP and associated processes is key or must have aptitude to learn quickly
• Knowledge of Lean/Six Sigma, (white/yellow belt)

Qualifications

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives. You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions. Every essence of you enriches our world. Diversity of perspectives fuels innovation and fosters deeper connections with our employees, customers, and partners.

Skills

Communication, problem-solving, customer service, organizational skills, attention to detail, and the ability to work independently and as part of a team.

Benefits

Flexible working hours, comprehensive health benefits, professional development opportunities, and a supportive work environment.

Pay

Competitive salary and performance-based bonuses.

Schedule

Full-time position with flexible working hours.