Customer Care Representative - 2nd Shift Full Time (Shift Premium Available)

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

About the Role

As a Customer Care Representative, you’ll be the friendly, knowledgeable voice our customers rely on. You’ll resolve questions, troubleshoot issues, and provide financial guidance with empathy and professionalism. This role offers opportunities to develop customer service expertise, grow within the organization, and contribute to a team that values excellence and collaboration.

The 12:00 pm – 9:00 pm shift is eligible for a shift premium.

Responsibilities

• Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service.
• Troubleshoot and resolve complex account or technical issues using available tools and resources.
• Promote Associated Bank products and services that meet customers’ needs.
• Mentor and train new team members to ensure consistent, high-quality service delivery.
• Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty.
• Collaborate with colleagues across teams to improve processes and customer experiences.
• Uphold compliance with all bank policies, procedures, and regulations.

Requirements

• High school diploma or equivalent.
• Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales.

Preferred Qualifications

• Bilingual English/Spanish proficiency (eligible for competitive language differential).

Benefits

• Every Sunday off, with a $50 bonus for working Saturdays.
• On-site activities and opportunities to grow your skills, mentor others, and advance your career.
• Retirement savings including both 401(k) and Pension plans.
• Paid time off to volunteer in your community.
• Diversity-focused Colleague Resource Groups.
• Competitive salaries with professional development and advancement opportunities.
• Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, and military benefits.
• Personal banking, loan, investment, and insurance benefits.

Pay

$17.00 - $26.14 per hour