Customer Care Represenative
About the role
Associated Bank seeks a Customer Care Representative who can provide prompt, courteous, and accurate service to customers. This role offers opportunities for skill development, career growth, and contributing to a collaborative team.
Responsibilities
- Respond to customer inquiries via phone and email.
- Troubleshoot and resolve complex account or technical issues.
- Promote Associated Bank products and services.
- Mentor and train new team members.
- Demonstrate professionalism and care in every customer interaction.
- Collaborate with colleagues across teams to improve processes and customer experiences.
- Uphold compliance with all bank policies, procedures, and regulations.
Requirements
- High school diploma or equivalent.
- Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales.
- Bilingual English/Spanish proficiency (competitive language differential).
Qualifications
Key qualifications include strong communication skills, problem-solving abilities, and a commitment to customer satisfaction. Previous experience in a customer service role is preferred.
Skills
- Excellent communication skills.
- Ability to handle multiple tasks efficiently.
- Strong troubleshooting and problem-solving skills.
- Customer service orientation.
Benefits
Enjoy every Sunday off, fun on-site activities, and a $50 bonus for working Saturdays. Opportunities for skill development, mentorship, and career advancement are available. Additional benefits include retirement savings, paid time off, community engagement, and more.
Pay
$17.00 - $26.14 per hour.
Schedule
Full-time position with flexible scheduling options.