Customer Care Receptionist

Description

Overview
Brivo, Inc. is seeking a Customer Care Receptionist for its Austin, Texas headquarters. The role involves providing positive, courteous, and prompt customer service through phone calls, online chat, and email regarding order status updates, account and billing inquiries, and questions from current or prospective Brivo resellers.

Key Responsibilities

• Answer inbound calls and direct to relevant internal departments
• Enter and process all inbound customer requests for product support
• Answer phone calls, perform initial triage, and solve non-technical cases
• Aid in CRM input to ensure accurate data entry and detailed activity
• Provide professional support to sales, operations staff, and other internal departments as needed
• Participate in departmental meetings on a regular basis
• Perform other duties as assigned

Skills, Knowledge & Expertise Requirements

• High School Diploma or equivalent
• Strong customer service orientation
• Excellent written and oral communication skills in English (Bilingual-Spanish a plus)
• Proven experience in computer applications (GSuite, MS Office) and ticket management platform (Zoho, Salesforce)

Job Benefits

• Medical
• Dental
• Vision
• FSA and HSA
• Paid Time Off
• 401 K with employer match

About Brivo

Brivo and Eagle Eye Networks have come together to create a category-defining, cloud-first platform at the intersection of AI and the physical world. Our mission is simple and ambitious: to make physical spaces safer, smarter, and more autonomous—from single-site businesses to global enterprises. We have created a system of intelligence that protects over 600 million square feet across 90+ countries. Every door, camera, and credential in our ecosystem acts as a real-time sensor, leveraging AI to prevent incidents, improve operations, and enable entirely new workflows across sectors, including commercial real estate, retail, healthcare, education, and critical infrastructure. We offer a competitive benefits package including:

• Medical
• Dental
• Vision
• FSA and HSA
• Paid Time Off
• 401 K with employer match

Culture

Our Culture is based around Innovation: Innovation drives our vibe. We embrace our global presence, the diverse ideas and backgrounds of our team to improve our culture, our products and grow our people and our business.

Brivo

Brivo Inc. has created a category-defining, cloud-first platform at the intersection of AI and the physical world. Our mission is simple and ambitious: to make physical spaces safer, smarter, and more autonomous—from single-site businesses to global enterprises. As the unified global leaders in cloud-based access control and video surveillance, we provide a comprehensive digital foundation for the built environment. By combining Brivo’s pioneering building access platform with Eagle Eye’s AI-powered video management system (VMS), we have created a system of intelligence that protects over 600 million square feet across 90+ countries. Every door, camera, and credential in our ecosystem acts as a real-time sensor, leveraging AI to prevent incidents, improve operations, and enable entirely new workflows across sectors, including commercial real estate, retail, healthcare, education, and critical infrastructure. With a global footprint spanning headquarters in Bethesda, Maryland, and Austin, Texas, and international offices in Amsterdam, London, Bangalore, and Tokyo, we are leveraging our open APIs and cyber-secure cloud infrastructure to reshape the future of physical security. Join us as we build the world’s most robust platform for video intelligence and smart space automation. Learn more at www.brivo.com.

EEO Statement

Brivo is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. If you require reasonable accommodations during the application or interview process, please inform us.