Customer Care Representative

About the role

This position reports to: Customer Experience Business Lead - OEM

Responsibilities

• Ensures the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
• Recommends appropriate solution for customer requests, and coordinates with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoices, etc.) is in place.
• Keeps the customers proactively informed on the issue status based on the inputs received and clarifies their doubts, ensuring a positive customer experience throughout the entire process.
• Prepares and analyzes regular statistics (e.g., forecast) using available tools and collecting additional relevant information. Also tracks regular sales performance against the target and shares insights with management.

Qualifications

• 3+ years of experience in customer experience.
• Excellent written and verbal communications skills.
• Strong professionalism and sense of urgency, ability to multitask.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

Preferred Qualifications

• Previous experience supporting inside and outside sales departments.
• Knowledge of Salesforce CRM and SAP.
• Previous electronics manufacturing experience.
• Associate’s or Bachelor’s degree.