Customer Care Advocate

SUMMARY

The ideal candidate will provide technical, professional customer support in a timely manner consistent with established policies, procedures, and company direction. Provide world-class customer service; responsible for establishing, maintaining and growing a healthy business relationship with our customers; liaison between internal and external customers.

Key Responsibilities

• Dedication to 80-20 overserve strategies and continuous improvement.
• Collaborates with other teams to drive resolution/shipment on open order reports.
• Handles internal & external customer inquiries, quotes & orders, utilizing established standard operating procedures.
• Handles customer escalations with first contact resolution when possible, if not, escalating when necessary.
• Handles conflict situations effectively, with minimum assistance.
• Liaison for other types of inquiries including special product quotes, deviations to policy, competitive/blanket pricing, freight terms, etc.
• Responsible for building strong customer relationships and delivering customer-centric solutions.
• Maintain confidentiality.
• Complete basic product training sessions as identified.

Required Skills and Qualifications

• High School Diploma or equivalent, required.
• Experience in a manufacturing environment and/or related industry is required.
• Proficiency in MS Office, required.
• Experience working with an ERP System Preferred.

Preferred Skills and Qualifications

• Bachelor's degree preferred.
• Experience with SAP preferred.
• Ability to work in a highly dynamic team and fast-paced environment.
• Excellent communication, interpersonal and organizational skills.
• Ability to handle customer inquiries and work with internal teams with a high sense of urgency and accountability.

PHYSICAL DEMANDS and WORK ENVIRONMENT

• Occasionally lift and/or move up to 25 pounds and to stand 25% of the day.
• Specific vision abilities required by this job include close vision, distance vision, color vision and peripheral vision.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About Regal Rexnord

Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools. The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture. Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.

Equal Employment Opportunity Statement

Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, pregnancy, age, ancestry, national origin, genetic information, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills.