Customer Care Coordinator

University Housing and Dining Services (UHDS) is seeking a customer-focused professional to join our Customer Care team. In this role, you will provide exceptional service and support to prospective, admitted, and current students, their families, campus partners, and the broader UVM community.

About the role

As one of two professional staff members overseeing the department’s central customer service desk, you will supervise student employees, respond to complex inquiries, and support key housing operations and administrative processes. This position plays a vital role in helping constituents navigate the residential experience while fostering a welcoming, student-centered environment that promotes academic success, community engagement, and personal growth.

Responsibilities

• Provide exceptional customer service to students, families, campus partners, and the UVM community.
• Supervise student employees at the central customer service desk.
• Respond to complex inquiries via in-person, phone, and written communications.
• Support housing operations and administrative processes.
• Foster a welcoming, inclusive, and student-centered environment.

Requirements

• Associate’s degree with one to three years of customer service experience engaging with customers in person, over the phone, and via written communications.
• Demonstrated commitment to inclusive excellence and fostering a collaborative multicultural environment.
• Ability to work in a fast-paced environment and prioritize competing demands.

Qualifications

• One to three years of experience with Salesforce or another CRM system.
• Passion for elevating the University of Vermont brand and experience for internal and external stakeholders.

Benefits

• Comprehensive health and dental insurance.
• Generous paid time off.
• Retirement savings programs.
• Tuition remission opportunities.
• Professional development resources.
• Wellness programs.
• Work-life balance support.

Pay

$22.50-$24.50 per hour

Schedule

• Full-time (37.5 hours per week, 12 months per year).
• Occasional evening and/or weekend work required (may result in overtime).

This is a non-exempt, union position (UVM SU). A probationary period and background check may be required. Position is located in Burlington, Vermont, United States.