Customer Care Coordinator

About the role

Toll Brothers, America's Luxury Home Builder, seeks a Customer Care Coordinator to work in our divisional office in Westborough, Massachusetts. This person will help deliver quality homes to buyers and provide prompt, efficient, quality service to homeowners.

Responsibilities

• Respond to warranty requests
• Dispatch Service Technicians
• Track completion and quality of service
• Generate reports
• Work closely with subcontractors to manage billing and invoice processes
• Responsible for quality control and warranty service administration

Requirements

Candidates must have two to more years of experience in fast-paced residential construction, knowledge of all aspects of construction trades, and excellent written and verbal communication skills, including exceptional telephone skills and etiquette.

Skills

Excellent planning and organizational skills, including the ability to keep detailed documentation.

Benefits

We offer an excellent benefits package, including comprehensive medical/dental, 401(k) with a company match, discounted stock purchase, discounts on mortgages, homes, appliances, and much more!

Pay

The salary for this position is $22.33-$29.61 per hour plus a quarterly bonus program.

Schedule

This position will be hybrid with 3 days required on-site per week.