Customer Care Coordinator

Responsibilities

• Receive inbound contacts from customers via various channels and manage according to company procedures.
• Make outbound calls as needed to assist with customer inquiries.
• Utilize all resources efficiently to ensure customer inquiries are resolved within the required period.
• Avoid data quality for all customer correspondence documentation.
• Aid in the training and development of new employees.
• Meet personal/team qualitative and quantitative targets.

Requirements

• Excellent written and verbal communication skills.
• Able to analyze and solve problems as they arise.
• Excellence in customer service skills.
• Able to multi-task and prioritize.
• Able to manage stressful situations.
• Able to manage organizational tasks.
• Able to wear a headset.

Qualifications

The ideal candidate is highly organized, detail-oriented, and possesses excellent communication and problem-solving skills. Proficiency in customer relationship management (CRM) systems, a positive attitude, and a commitment to providing a seamless customer experience are essential. Experience in a service or construction-related industry is a plus.