Customer Care Coordinator
Storm Smart · Fort Myers, FL · 4 days ago
On-siteOTHRFull-time
Responsibilities
- Receive inbound contacts from customers via various channels and manage according to company procedures.
- Make outbound calls as needed to assist with customer inquiries.
- Utilize communication scripts when managing different topics.
- Utilize all resources efficiently to ensure customer inquiries are resolved within the required period.
- Ensure data quality for all customer correspondence documentation.
- Afford assistance in the training and development of new employees.
- Meet personal/team qualitative and quantitative targets.
Requirements
- Highly organized, detail-oriented, and possess excellent communication and problem-solving skills.
- Proficiency in customer relationship management (CRM) systems.
- A positive attitude and a commitment to providing a seamless customer experience.
- Experience in a service or construction-related industry is a plus.
Qualifications
The ideal candidate should have a high school diploma or equivalent. Additional certifications or degrees are not required but can be beneficial.
Skills
- Customer Service
- Communication
- Problem Solving
- Organizational Skills
Benefits
- Health, Dental, and Vision Insurance
- Company-paid Group Life Insurance
- Paid Time Off
- Holiday Pay
- Generous 401(k) plan with a 4% employer match
- Tuition Reimbursement
- Short Term Disability Plan
- Critical Illness, Hospital Indemnity, and Accident Plans
- Volunteer Time Off
- Parental Leave
Pay
Competitive pay based on experience and qualifications.
Schedule
Full-time position with flexible working hours to accommodate customer needs.