Customer Care Coordinator

Full‑time position. Must be open to working Wednesday – Sunday.

About Renewal By Andersen

Renewal by Andersen is the full‑service window replacement division of Andersen Corporation, a 115‑year‑old company and the most trusted family of window brands in America. The brand has been the most awarded in the J.D. Power Windows and Patio Doors Satisfaction Study for the past five years and was recognized as one of the Best Employers for Women in 2023 by Forbes and one of America’s Greatest Workplaces in 2023 by Newsweek.

Why Join Us

This is a great opportunity to join a growing team in a key after‑hours support role that keeps our customer experience moving. As a Customer Care Coordinator you’ll ensure homeowners are scheduled quickly and accurately after a sale, helping create a smooth transition to the next phase of their project. The role is ideal for someone who is organized, detail‑oriented, and thrives in a fast‑paced environment where communication and accuracy matter.

Responsibilities

• Schedule in‑home Measure Technician appointments with homeowners.
• Receive and process scheduling requests from Design Consultants in the field.
• Communicate with homeowners to confirm appointment times and details.
• Enter and update scheduling information in systems such as rForce and Salesforce.
• Resolve scheduling conflicts and make adjustments as needed.
• Maintain accurate calendars, schedules, and customer records.
• Ensure clear communication between sales and operations teams.
• Support timely scheduling during evening and weekend shifts.
• Help ensure a smooth transition from sales to installation planning.

Requirements

• 1+ year of customer service experience.
• 1+ year of data entry or administrative experience.
• Strong communication skills — written, verbal, and organizational.
• Confidence using computers and Microsoft Office tools like Word and Excel.
• Ability to stay organized while managing multiple priorities.
• Calm, friendly, solution‑focused approach with customers.
• Team‑first attitude and willingness to jump in where needed.

Qualifications

• High school diploma or equivalent experience.

Benefits

• Medical, dental and vision insurance
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Disability Insurance
• Identity Theft Protection
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• 401 K
• PTO / Sick Time
• 8 Paid Holidays plus 1 Flex Holiday
• Discount on our windows and doors
• Employee discounts on travel, apparel, electronics, restaurants and more

Pay

$20 – $22 per hour

Schedule

Evening and weekend shifts, Wednesday through Sunday.