Customer Care Coordinator

About the role

Lifeway Mobility, a provider of accessibility solutions to individuals with limited mobility, is seeking a Customer Service professional for a position where you have the opportunity to change lives every day. Customer Care Coordinators (CCC) are the first point of contact for prospective customers.

Responsibilities

• Answer and return phone calls from customers looking for solutions
• Ensure that Lifeway's products will meet the needs of the customer
• Schedule the Lifeway Sales team for initial evaluations with customers
• Qualify leads and prepare prospective customers and any family members for evaluations
• Ensure all notes are in the CRM and are comprehensive
• Answer phone calls and return voicemails and emails of prospective customers
• Schedule evaluations for the sales team utilizing the ERP system to track interactions
• Provide detailed notes for Sales Consultants to ensure a seamless handoff
• Work closely with the sales team and local branch to ensure customers are taken care of efficiently and quickly
• Ensure Sales Consultants enter the customer's home armed with the information needed for a successful evaluation

Qualifications

• 2+ years in a similar role
• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Proficiency in the MS Office suite
• Familiarity with CRM software
• Desire to work for a company providing solutions that reduce falls and allow individuals to continue to live in their own homes

Pay

Hourly rate: $21–$25 per hour