Customer Care Coordinator

About the role

Want to make a meaningful difference in people’s lives while earning a competitive salary? At Jushi Holdings Inc., we are shaping the future of the cannabis industry, the fastest-growing jobs sector in the U.S. As the Customer Care Coordinator, your mission is to deliver exceptional customer service and patient service while educating the client.

Responsibilities

The Customer Care Coordinator is primarily responsible for aiding patrons and patients, telephonically. The Customer Care Coordinator conducts day-to-day customer phone support while adhering to company policy and industry regulations.

• Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism
• Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
• Lead tours of sales floor within the store, making product recommendations based on ongoing research of products available
• Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests
• Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance
• Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing
• Operate cash register, computer-based POS system, and cash drawer
• Work as part of a team to ensure sales, guest satisfaction, and that compliance goals are met by designated timelines
• All other job duties as assigned

Requirements

• High School diploma or General Education Development (GED) required
• Associate or Bachelor’s degree in any field preferred
• Minimum of 2 years’ experience in a call center setting
• Excellent computer, language and reasoning skills
• Bilingual in Spanish preferred
• Excellent multi-tasking skills over the phone

Physical Requirements

Constantly perform desk-based computer tasks, frequently sitting, and occasionally standing, walking, reaching, grasping, and lifting objects that weigh up to 25 pounds.

Benefits

Our benefit packages may include Medical, Dental, Vision, Life, Short-and Long-Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).