Customer Care Coordinator

Location: Waco, TX

About the role

As a Customer Care Coordinator, you'll play a vital role in delivering an exceptional customer experience from the initial customer contact through the completion of each project. You'll coordinate schedules, communicate with customers, dispatch technicians, support the sales team, and help ensure every job moves efficiently from start to finish. This position is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in staying organized while managing multiple priorities.

Responsibilities

• Coordinate and schedule residential HVAC equipment installations.
• Dispatch service technicians and installers while maintaining efficient daily schedules.
• Communicate with customers regarding appointments, installation dates, scheduling updates, and project expectations.
• Support the sales team with customer follow-ups and installation-related documentation.
• Coordinate with installation managers and field personnel to maximize scheduling efficiency.
• Maintain accurate customer information and job status updates within company software.
• Answer customer questions regarding warranties, financing, equipment, and installation timelines.
• Assist with outbound customer communication regarding warranties, maintenance agreements, and company programs.
• Help ensure projects move smoothly from the initial sale through final installation.
• Deliver exceptional customer service while helping resolve scheduling conflicts and customer concerns.

Requirements

• High school diploma or equivalent
• Three or more years of customer service, dispatching, scheduling, project coordination, or administrative experience
• Strong computer skills, including Microsoft Office
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Detail-oriented with excellent problem-solving skills
• Ability to remain calm and professional in a fast-paced environment
• Positive attitude with a team-first mindset

Pay

Competitive hourly pay: $19.00 - $24.00 per hour, based on experience

Benefits

• Medical Insurance (Company pays approximately 70% of the employee premium)
• Dental Insurance
• Vision Insurance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• 401(k) with a 3% Company Match
• Up to Two Weeks of Paid Vacation (Accrued Beginning on Day One)
• Six Paid Holidays
• Company Uniforms
• Paid Training
• Defined Career Path with Structured Pay Progression
• Career Advancement Opportunities

Schedule

Monday - Friday Full-Time | 40 Hours Per Week

Why Join Us

At Danco, we believe great companies are built by great people. That's why we invest in our employees through ongoing training, clearly defined career paths, competitive benefits, and opportunities for advancement. We value teamwork, open communication, and continuous improvement. Every employee has the opportunity to contribute ideas, grow professionally, and make a meaningful impact on our customers and our company. If you're looking for more than just a job, Danco offers a place where you can build a rewarding long-term career.