Customer Care Coordinator

About the role

Clayton is a leading single-family, values‑driven home builder dedicated to attainable housing, sustainable practices and creating a world‑class experience for customers and team members. The Customer Care Coordinator is responsible for ensuring that our customer's experience is positive and timely by answering calls, prioritizing service needs, and entering data in an organized and purposeful manner.

Responsibilities

• Manages large numbers of incoming calls.
• Handles customer complaints, provides appropriate solutions and alternatives within the time limits; and follows up to ensure resolution.
• Keeps records of customer interactions, process customer data, and file documents.
• Coordinates service requirements of customers effectively and timely.
• Takes the extra mile by inquiring about service requests to ensure one‑trip service completion.
• Maintain physical and electronic records, effectively.
• Other duties as assigned.

Requirements

• Must be able to consistently operate a computer and other office productivity machinery such as telephone, calculator, copy machine, computer printer, etc.
• Must be able to communicate with others via phone, email, and in person.
• Must be able to exchange accurate information with others.
• Constantly works in an indoor, temperature‑controlled, sealed‑window office environment.
• Work primarily involves sitting / standing.
• Travel required as needed, up to 10%.

Qualifications

• High School diploma or equivalent.
• Minimum 2 years of related experience in customer care coordination / administration.
• Proficient in AS‑400 and MS Office Products, including Excel.
• Excellent phone etiquette and communication skills.
• Must be well organized and able to effectively manage time.

Benefits

• Flexibility to create own health, dental, and vision benefits package.
• Competitive 401K programs with investment options and company matching for full and part time team members after one year.
• Paid parental leave.
• Tuition reimbursement.
• Employee Assistance Programs.
• Paid time for volunteering through the Clayton Impact program.
• Holistic wellness programs (physical, nutritional, social, financial, spiritual, occupational) available online or in‑person.

Schedule

Full‑Time / Hourly