Customer Care Coordinator
Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices and creating a world-class experience for customers and team members. Our company portfolio includes a broad offering of attainable housing, and as a vertically integrated home builder, we are uniquely positioned to serve customers through every stage of the homeownership journey – building, selling, financing, and insuring homes. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance.
Job Profile: JP00310 | Job Status: Full Time / Hourly | Business Unit - B00018 Clayton Manufacturing
About the role
The Customer Care Coordinator is responsible for ensuring that our customer's experience is positive and timely by answering calls, prioritizing service needs, and entering data in an organized and purposeful manner.
Responsibilities
- Manage large numbers of incoming calls.
- Handles customer complaints, provides appropriate solutions and alternatives within the time limits; and follows up to ensure resolution.
- Keeps records of customer interactions, process customer data, and file documents.
- Coordinates service requirements of customers effectively and timely.
- Take the extra mile by inquiring about service requests to ensure completion of one-trip service.
- Maintain physical and electronic records effectively.
- Other duties as assigned.
Qualifications
- High School diploma or equivalent.
- Minimum 2 years of related experience in customer care coordination / administration.