Customer Care Coordinator

About the role

Join an award-winning team dedicated to keeping customers’ homes and businesses running smoothly. We’re seeking an enthusiastic, detail-oriented Customer Service Representative/Administrative Assistant for a fast-paced, rewarding environment where you can solve problems, make an impact, and work with a passionate team.

Responsibilities

• Answer inbound and make outbound calls to schedule electrical and plumbing service appointments.
• Call customers to schedule generator maintenance to help protect against power outages.
• Notify customers about generator updates to stay ahead of potential issues.
• Make outbound calls to collect payments on completed services.
• Optimize daily schedules by considering geography, technician skills, and appointment priorities.
• Manage office inventory and order supplies as needed.
• Handle inbound and outbound mail, filing, and other administrative tasks to ensure seamless operations.
• Convert leads into appointments by proactively scheduling follow-ups for maintenance plans, warranties, and new services.
• Follow up with customers after service appointments to gather feedback and ensure satisfaction.
• Assist internal teams with scheduling and operations to keep everything running smoothly.

Requirements

• Excellent communication skills for engaging with customers and internal teams, both verbally and in writing.
• Strong organizational and detail-oriented approach to managing multiple tasks and priorities.
• Tech-savviness with Microsoft Office and a willingness to learn new systems.
• Problem-solving mindset with a passion for helping customers overcome challenges.
• Ability to work independently and collaboratively as part of a team.
• Experience as a dispatcher scheduling and dispatching skilled field workers.

Benefits

• Health, dental, and vision insurance.
• 401k with company match.
• Paid time off and paid holidays.
• Life insurance with both paid and voluntary options.
• Employee assistance program.