Customer Care Coordinator*

About This Opportunity

At Amazing Life, the Customer Care Coordinator plays a critical role in delivering a thoughtful, high-quality support experience to our customers. This is a talent pipeline role, meaning we are continuously connecting with strong candidates even when we don’t have an immediate opening. As our Customer Success organization grows, Care Coordinators are often the starting point for long-term career development at Amazing.

What You’ll Do

• Serve as a key point of contact for customers navigating the Amazing Life platform.
• Take ownership of issues, coordinate across teams, and ensure customers feel supported from start to finish.
• Support customers across phone, email, chat, and other channels.
• Resolve a range of issues including product usage, troubleshooting, and account support.
• Communicate clearly, professionally, and empathetically.
• Collaborate with Customer Success, Product, and Engineering when needed.
• Document interactions and contribute to improving internal processes and resources.
• Identify recurring issues and share insights with the team.

What We’re Looking For

• Strong fundamentals in customer support and readiness to grow in ownership, judgment, and impact.
• Core Qualifications: 2+ years of experience in customer support, service, or a related role; strong written and verbal communication skills; ability to manage multiple priorities while maintaining attention to detail; comfort working independently and knowing when to escalate; experience using CRM or support tools (Zendesk, Salesforce, HubSpot, etc.); ability to learn new systems and tools quickly.
• PREFERRED: Experience supporting a SaaS or technology platform; exposure to nonprofit, education, or faith-based organizations; experience contributing to documentation or process improvements.

Success Looks Like

• Customers receive timely, accurate, and empathetic support.
• Issues are owned through resolution with minimal handoffs.
• Cases are well-documented and easy for others to understand.
• You are seen as a reliable and thoughtful contributor to the team.

What You’ll Bring

• Customer Empathy: You care about helping people and doing it well.
• Ownership Mentality: You follow through, not pass things along.
• Attention to Detail: You communicate clearly and document thoroughly.
• Problem-Solving: You enjoy navigating ambiguity and finding solutions.
• Growth Mindset: You want to keep improving and expanding your impact.

How Our Hiring Process Works

Because this is a pipeline role, timing for open positions can vary. Our goal is to get to know strong candidates and build relationships so that when a role becomes available, we can move quickly with the right people. Some candidates may move through the interview process before a position is immediately open. We aim to be transparent throughout the process so you can decide if the timing works for you.

Why Amazing Life

Amazing Life is a mission-driven organization committed to serving churches and families through thoughtful technology and care. We believe great customer care requires empathy, accountability, and continuous learning — and we invest in people who want to grow while doing meaningful work. If you're looking for a role where your work builds real skills, your voice is valued, and your impact is felt, we’d love to hear from you.

If this sounds like a strong fit, we encourage you to apply and start the conversation — especially if your timing is flexible.