Customer Care Specialist

About the role

Join a Milwaukee Journal Sentinel Top Workplace Hall of Fame company! Whether it’s our focus on employee development, generous time off, or our Employees First culture, there’s a reason most of our employees make Inpro their career, not just a job. We are seeking a hard‑working, team‑oriented individual to support sales efforts in our IPC Division. Customer Care Specialists are responsible for ensuring Customer Delight in all customer interactions.

Responsibilities

• Take and initiate direct customer calls regarding order status, order clarification, expected ship dates, shipping information (including proof of deliveries and tracers), expediting, partial shipments, extended lead times, and back‑ordering per customer request.
• Manage the entire order process for customer orders generated by sales, including data entry, review, contacting customers for additional or missing information, and processing order changes; clarify purchase orders.
• Enter all quotes and send them to customers via fax or email.
• Generate sample requests for customers, both internal and external representatives.
• Create, submit, and update job lists, contacts, and client information.

Qualifications

• Team‑oriented mindset.
• Positive and professional interaction with all internal customers and departments.
• Strong time‑management skills to achieve timely resolutions to customer issues.
• Excellent attention to detail.
• Dependable and reliable.
• Clear and effective verbal and written communication skills.
• Ability to handle multiple tasks simultaneously.
• Good judgment.
• High school diploma or equivalent.
• Self‑starter capable of working both independently and as part of a team.
• Computer proficiency with MS Office, email, fax, CRM, and other company‑specific software products.