Customer Care Center CSR

About the role

At Sunflower Bank, N.A., we’re experiencing great growth. Since our founding in 1892, we've been committed to serving our communities and supporting the team members who make it all possible. As a full-service financial institution, we offer a full range of relationship-focused services to meet personal, business, and wealth-management financial objectives. Creating Possibility is not just our mission, it’s what we do every day for clients and associates.

The Customer Care Center Customer Service Representative position deals directly with customers over the phone daily. This position provides customer financial services, promotes products and services, and establishes customer relationships over the phone.

Responsibilities

• Provide excellent customer service and build relationships with customers through bank products and services while maintaining the focus on the customer and his/her experience.
• Provide prompt quality service to all customers within acceptable time limits as defined in the Customer Care Service Level Agreement and within designated authority levels.
• Participate in on-going training; attend training on new products, services and procedures.
• Use appropriate methods to increase the customers overall relationship with the company. Promote products and services as would benefit the company and the customer.
• Handle customer service duties.
• Make outbound customer service calls as necessary.
• Communicate effectively with company customers and/or company’s branch network either by phone or by email.
• Understand