Customer Care Center - Account Manager I - II - Personal Lines

About the role

Our Customer Care Center is currently seeking an account manager to act as a contact for policyholders being serviced by the Cincinnati Customer Care Center on behalf of our independent agents. This position is based at our Headquarters in Fairfield, OH.

Responsibilities

• Act as the primary point of contact for policyholders and agencies partnered with the Customer Care Center
• Creatively solve challenges or obstacles to provide superior customer service by taking ownership and initiative
• Effectively and efficiently manage tasks using proficient time management, organizational skills and collaboration
• Underwrite and service policies; including direct correspondence with policyholders
• Assist with training new associates as needed
• Use technology to analyze reports to determine profitability for renewal and new business opportunities
• Maintain overall quality and efficiency of work performed on the team
• Maintain an assigned territory size and volume
• Meet high demand of requests within stated service standards while maintaining accuracy

Requirements

• Ability to analyze situations and make decisions
• Clearly explain complex insurance issues to customers with little to no insurance knowledge
• Learn coverage forms, company products, company appetite and procedures
• Work autonomously with attention to detail
• Use various software and operating systems
• Collaborate with others to get results, including being flexible and open to change
• The ability to maintain license through continuing education according to state requirements

Qualifications

• High school diploma required, associate or bachelor's degree preferred
• An active property and casualty insurance license is preferred; however, candidates will be required to obtain within 3 months of hire
• 2+ years of property and casualty insurance experience preferred
• Experience with underwriting and/or risk selection within a carrier or agency preferred

Skills

• Excellent communication skills
• Strong problem-solving abilities
• Attention to detail
• Time management and organizational skills
• Customer service orientation

Benefits

We offer a variety of benefits and amenities to enhance your talents and enjoy a meaningful career. These benefits may include:

• Paid time off
• Health, dental, and vision insurance
• Retirement plans
• Professional development opportunities
• Flexible work arrangements
• Employee assistance programs

Pay

The pay range for this position is $60,000 - $75,000 annually. The pay determination is based on the applicant’s education, experience, location, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

Schedule

This position is full-time and based at our Headquarters in Fairfield, OH.