Customer Care Associate, Redi Carpet - Phoenix, AZ

Job Summary

Major Tasks, Responsibilities, And Key Accountabilities

• Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals.
• Performs necessary follow-up to ensure customer service expectations are met.
• Facilitates profitable growth and the sales process by adherence to department incentive and initiative programs.
• Researches and suggests alternative products to customers.
• Provides representation of products, increasing sales wherever appropriate or as requested.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Solves customer issues including issuance of credit concessions.
• Refers complex, non-standard problems to supervisor.

Nature and Scope

• Selects correct processes from clearly prescribed rules, past practices, or instruction.
• Sets seeks advice and guidance on non-routine or problem areas from supervisor.
• Under close supervision, exercises limited latitude/independent judgment.

Education And Experience

• HS Diploma or GED strongly preferred.
• 0-2 years of experience in area of responsibility.