Customer Care Associate - Nationals/Strategic

About the role

Founded in 1904, ESAB Corporation is a premier globally leading company in connected fabrication technology and gas control solutions. We're seeking a Customer Care Associate based in Denton, Texas.

Responsibilities

• Maintain strong, positive relationships with high-priority customers
• Serve as the single point of contact for key accounts
• Investigate, analyze, and resolve customer concerns
• Manage high volume of inbound calls
• Respond to inquiries related to orders, quotes, deliveries, returns, warranties
• Process orders using SAP and CRM systems
• Track customer interactions and escalations
• Demonstrate strong problem-solving and multitasking skills
• Analyze reports and support Key Performance Indicators (KPIs)
• Maintain knowledge of systems and ISO compliance
• Provide feedback on escalations and service issues

Qualifications

• 1–2 years’ experience in customer service or CSR role
• A high school diploma required; a bachelor’s degree preferred
• Fluent in English
• Strong communication and phone skills
• Ability to manage multiple priorities
• Experience with SAP, CRM systems, and Cisco preferred
• Understanding of inventory, pricing, and credits
• Ability to work Monday–Friday shifts, and overtime as needed