Customer Care Associate - Medicaid Call Center (Remote)

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

About the role

• Remote Customer Service Representative - Kansas
• Hours of Operation: 8 am – 7 pm CST (8-hour shifts)
• Training is remote M-F 8:00am - 4:30pm - approx 7 weeks long
• Equipment will be provided - must have dedicated workspace free of interruptions
• Internet Speed: upload 10 mbps download 50 mbps

Responsibilities

• Dedicated and trained specifically for supporting KDHE’s programs, systems, policies, and procedures
• Answers questions about the eligibility process and provides general program information for Family Medical and E&D/LTC Programs
• Responds to calls courteously, accurately, and concisely
• Provides a high-quality customer service and focuses on the accuracy of information provided
• Evaluates information received through a phone contact and asks appropriate follow-up questions, solicits additional information, and evaluates the potential impact of the information provided
• Use standard technology: telephones, e-mail, and web browsers
• Maintain with up-to-date knowledge of regulations, policies, and guidelines
• Complete all assigned training as necessary

Requirements

• High School diploma or GED equivalent; post-secondary education preferred
• Minimum of six (6) months’ experience in customer service
• Minimum of six (6) months’ experience in Family Medical Medicaid eligibility
• Knowledge of Medicaid and managed care programs
• Bilingual Spanish/English with the ability to speak and read both languages fluently
• Strong computer skills with the ability to maneuver in complex software systems
• MS Office, Outlook, and Internet usage experience
• Active listening skills
• Customer orientated
• Able to multi-task, prioritize, and manage time effectively
• Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation
• Excellent data entry skills the ability to type 30 words per minute accurately
• Able to work part of a team
• Maintain the integrity and confidentiality of all records and communications

Qualifications

• Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation
• Excellent data entry skills the ability to type 30 words per minute accurately
• Able to work part of a team
• Maintain the integrity and confidentiality of all records and communications

Skills

• Strong computer skills with the ability to maneuver in complex software systems
• MS Office, Outlook, and Internet usage experience

Benefits

• Health benefits (medical, dental, vision) are available on the first day of employment.
• Paid time off is accrued after 180 days (about 6 months) of employment.

Pay

• Customer Experience Associate III $16.25/hr, which may be below your state's minimum wage.
• Customer Experience Associate III Bilingual - $16.75/hr, which may be below your state's minimum wage.

Benefits

• Health benefits (medical, dental, vision) are available on the first day of employment.
• Paid time off is accrued after 180 days (about 6 months) of employment.

Pay Transparency Laws

• Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.
• In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive.
• In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.

Equal Opportunity Employer

• Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.