Remote - Medical Business Associate/Call Center - Primary Care

Location: Remote

Schedule

• 40 hours weekly
• Monday - Friday, 7AM - 7PM (hours will vary)

About the Role

Imagine doing meaningful work in a place where people vacation. That’s life at Munson Healthcare—northern Michigan’s largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties. If you want a career in healthcare and a lifestyle most people only dream about—with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures—you might just be Munson Material.

As a Medical Business Associate (Call Center Rep), you are the first point of contact for patients and their families. You will obtain and verify all required patient and insurance information and enter it into the registration system accurately. You will schedule patient appointments, including return office visits, referrals, and diagnostic testing or procedures. You will greet patients professionally over the telephone and respond effectively to patients and their families.

Benefits

• Grow: Tuition reimbursement, in-person and online development, and access to our career hub to help you advance.
• Thrive: Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling.
• Be Well: Free wellness platform for you and your family, plus personalized support for personal or family challenges.
• Be Heard: Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings.

Requirements

General Qualifications

• High school graduate or GED
• 6 months to 1 year of customer service experience, typically gained through working with the public with minimal supervision
• Proficient in typing, Windows, and experience with multiple computer systems
• Strong internal speed is highly preferred

Specialist Qualifications

• High school graduate or GED (Associate Degree preferred)
• A minimum of two (2) years’ experience as a Medical Practice Business Associate or working in a similar healthcare role
• Proficient in typing, Windows, and experience with multiple computer systems

Additional Information

Munson Healthcare requires all employees to be vaccinated or have lab-confirmed immunity for Measles, Mumps, Rubella, and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year they are hired and annually thereafter, or receive an approved medical or religious exemption.

Start Date: September 1st