Customer Care Associate

Who Are We?

Take care of our customers, our communities, and each other. At Travelers, we've been doing this for over 170 years. Join us to work in a collaborative environment that values innovation.

Compensation Overview

The annual base salary range for this position varies based on location and other factors. Employees are also eligible for performance-based cash incentive awards as part of our comprehensive compensation and benefits program.

What Is the Opportunity?

Are you passionate about helping others through challenging times? This role involves providing exceptional customer service, handling a high volume of calls, and ensuring accurate documentation. Bilingual candidates are encouraged to apply.

What Will You Do?

• Build and maintain customer satisfaction and trust by listening actively and applying product and systems knowledge.
• Adapt communication styles to provide a positive, empathetic, and thorough customer experience.
• Absorb and document information from various customer situations using multiple workflows.
• Navigate multiple technological systems and platforms to access and input information.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Strong ability to maintain composure and flexibility while delivering a positive, differentiated service.
• Excellent communication skills, active listening, empathy, and the ability to build trust and de-escalate issues.
• Self-starter with a drive to continuously learn and adapt to new information and technology.
• Strong multitasking skills, including typing and system navigation.
• Ability to work well in a structured setting and maintain excellent attendance.

What’s In It For You?

• Health Insurance: Coverage from the first day of employment.
• Paid Time Off: 20 days annually, plus 9 paid holidays.
• Savings & Retirement: 401(k) matching up to 5% of eligible pay, and the option to enroll in the Paying it Forward Savings Program.
• Wellness Program: Tools and resources to support your wellness goals and caregiving needs.
• Volunteer Encouragement: Opportunities to give back to the community through the Matching Gift and Volunteer Rewards program.

What Is in It for You?

• Health Insurance: Coverage from the first day of employment.
• Retirement: 401(k) matching up to 5% of eligible pay, and the option to enroll in the Paying it Forward Savings Program. Mental health counseling services are also available.
• Paid Time Off: 20 days annually, plus 9 paid holidays.
• Wellness Program: Tools and resources to support your wellness goals and caregiving needs.
• Volunteer Encouragement: Opportunities to give back to the community through the Matching Gift and Volunteer Rewards program.

Employment Practices

Travelers is an equal opportunity employer. We value diversity and are committed to creating a workplace where everyone feels valued and respected.