Customer Care Associate

About the role

NTT DATA is seeking a Customer Care Associate to provide customer care to Life Insurance policyholders, agents, and other customers. The position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits. Pay for this role is $19.00/hr.

Responsibilities

• Field calls from policy holders inquiring about payments, policy information, or claims to support callers with various questions on different life insurance products.
• Provide front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers.
• Ensure customer satisfaction (CSAT) and strive to meet service metrics.
• Develop and maintain a solid working knowledge of the insurance industry and of all products, services, and processes performed by the team.
• Communicate effectively and professionally with both internal and external customers to resolve questions and issues.
• Collaborate with management or other team members as appropriate to proactively address service issues and concerns.
• Designate a quiet area to complete calls while working from home.

Requirements

• One year experience (WAH) remote customer service.
• One year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications.
• Minimum High school diploma or GED.

Qualifications

• Previous life insurance industry experience that required knowledge of life insurance and annuity policies.
• Ability to handle calls from policy holders inquiring about payments, policy information, or claims to support callers with various questions on different life insurance products.
• Knowledge of the insurance industry and of all products, services, and processes performed by the team.
• Effective communication skills to resolve questions and issues with both internal and external customers.
• Attention to detail, accuracy, and accountability for work product.

Skills

• Excellent communication skills.
• Problem-solving skills.
• Customer service skills.

Benefits

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

Pay

The pay for this role is $19.00/hr.

Schedule

The required schedule availability for this position is Monday-Friday 7:00 am to 7:00 pm (Central Time), Saturday (Central Time). Shift times may be changed as per client requirements. Additionally, overtime may be required based on business requirements.