Customer Care Associate

Responsibilities

• Attending training sessions to grow knowledge of products and to develop customer service skills.
• Resolving phone, walk-in, mail, and email customer inquiries.
• Processing and logging incoming calls and customer visits into the CRM system.
• Identifying customer needs.
• Forwarding and escalating inquiries to relevant individuals and departments.
• Contacting customers to give them accurate feedback on the progress of their inquiries.
• Providing outstanding customer service.
• Updating customer information as required.
• Maintaining confidentiality of information.
• Performing other duties as the need arises.

Requirements

• A high school diploma, GED, or suitable equivalent.
• One or more years of customer service experience, preferably in a related field.
• Successful completion of provided training.
• Proficient computer skills.
• Experience with CRM systems is preferred.
• Proficient with MS Office suites.
• Excellent phone etiquette.
• Outstanding communication skills, both verbal and written.
• Strong people skills.
• The ability to remain calm when customers are stressed or upset.
• The ability to sit at a desk for extended periods.
• Must speak Spanish and English.