Customer Care & Collections Specialist - Property Management

About the role

This position plays a key role in providing exceptional customer service to property management clients. Responsibilities include handling inquiries, resolving issues, and ensuring client satisfaction.

Responsibilities

• Handle incoming calls and emails from clients regarding property maintenance, repairs, and other concerns.
• Resolve issues efficiently and provide solutions that meet client needs.
• Document all interactions and escalate complex issues to supervisors as necessary.
• Stay updated on company policies and procedures to ensure accurate and timely responses.

Requirements

• Bachelor’s degree in Business Administration, Communications, or related field.
• At least 2 years of experience in customer service or a related field.
• Strong communication skills, both verbal and written.
• Ability to work independently and manage multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite.

Qualifications

• Excellent problem-solving and conflict resolution skills.
• Highly organized and detail-oriented.
• Ability to work flexible hours including evenings and weekends as needed.

Skills

• Customer service skills.
• Technical skills in property management software.
• Basic knowledge of building codes and regulations.

Benefits

• Competitive salary commensurate with experience.
• Flexible work schedule.
• Professional development opportunities.
• Health insurance coverage.

Pay

The salary range for this position is $35,000 - $45,000 annually, depending on experience.

Schedule

The position offers a flexible schedule, typically Monday through Friday, with some evening and weekend availability required.

Resources

For additional information and resources, please visit our website or contact us directly.