Customer Care Advocate

Primary Responsibilities

• Answer 60 - 90 incoming phone calls per day and identify the type of assistance needed
• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
• Research complex issues across multiple databases and work with support resources to resolve caller issues and / or partner with others to resolve escalated issues

Required Qualifications

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• Customer service experience analyzing and solving customer problems OR experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties
• Ability in customer service problem resolution and relationship building
• Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• To work Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am - 5:30 pm CST. It may be necessary, given the business need, to work occasional overtime

Telecommuting Requirements

• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills

• Ability to multi-task including ability to understand multiple products and multiple levels of benefits within each product
• Demonstrate compassion in support of patient satisfaction

Pay and Benefits

• The hourly pay for this role will range from $16 - $29 per hour based on full-time employment
• We offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)

Application Information

• Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants