Customer Care Advocate

North Star Insurance Advisors helps families secure the protection and peace of mind they deserve through high-quality insurance solutions. As we continue to grow, we’re seeking Customer Care Advocates who bring precision, accountability, and heart to their work.

Responsibilities

• Review submitted insurance applications for accuracy and completeness
• Flag errors or missing information and follow up with relevant teams
• Take incoming phone calls and process credit card payments from current policyholders
• Maintain high levels of consistency, accuracy, and confidentiality
• Collaborate with teammates and support a quality-first culture

Requirements

• Strong attention to detail and accuracy
• Dependable, self-motivated, and organized
• Excellent written communication and follow-up skills
• Comfortable with repetitive tasks and autonomous work
• Basic computer skills, including Microsoft Office
• Prior auditing or quality control experience is a plus (not required)

Benefits

• Medical, dental, vision, and disability insurance
• 401(k) with company match
• Paid time off
• Ongoing training, development, and advancement opportunities
• Team-centric, upbeat environment that celebrates wins
• Annual company events—families welcome

Pay

$19.00/hour

Schedule

• Full-time
• Monday–Friday, 8:00 AM–4:30 PM
• In-person at our Wentzville, MO office