Customer Care Admin

About the role

The Customer Care Admin (Administrator) position is responsible for answering incoming calls, opening, scanning and uploading all incoming mail to case management system. Document control and delivery. Monitor front entrance for visitors and contact Senior Trustee Sale officer before allowing entrance into office.

Responsibilities

• Open, review, scan mail into case management system and forward to appropriate personnel timely based on mail type.
• Answer incoming calls and forward to appropriate personnel.
• Scan all original documents and immediately deliver to trustee sale clerk for retention in fireproof safe and/or cabinet.
• Deliver all third party funds to SVP of Accounting Services for direction.
• Data entry.
• Maintain regular and punctual attendance.
• Performs other related duties as assigned.
• No supervisory responsibilities; individual contributor.

Qualifications

• High School Diploma.
• No certificates, licenses, or registrations required.

Skills

• Ability to read and write English; respond to common inquiries from clients and borrowers.
• Ability to work with mathematical concepts such as adding, subtracting, multiplication, division; apply fractions, percentages, ratios, and proportions to practical situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.

Requirements

• Physical demands: frequently required to sit and talk or hear; occasionally required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms; occasionally lift and/or move up to 25 pounds.
• Work environment: typical interior office setting with moderate noise level; no hazardous or unpleasant elements.