Customer Care Account Representative

About the role

Columbia Vehicle Group is seeking a dependable and service-driven Customer Care Account Representative.

Responsibilities

• Answer a high volume of inbound calls using a multiline phone system while providing courteous and professional service
• Greet customers warmly and direct inquiries to the appropriate department when needed
• Take inbound calls from Dealers and Customers to answer questions, resolve concerns, and provide accurate information
• Create, manage, and respond to email correspondence clearly and professionally
• Take and process orders for parts and units with attention to accuracy and detail
• Initiate outbound calls to maintain open, proactive communication with Dealers and Customers
• Maintain accurate and up-to-date Dealer and customer records in internal systems
• Communicate respectfully and effectively with customers, colleagues, and leadership, fostering a positive team environment
• Use computers and office equipment efficiently to support daily operations
• Keep all paperwork, records, and documentation organized and properly filed

Qualifications

• A high school diploma or equivalent required
• 2+ years of experience in customer service, account management, call center, or related roles
• Experience handling high call volumes in a multiline phone environment
• Strong communication skills with a commitment to professionalism and respect
• Excellent organizational skills and attention to detail
• Ability to multitask while maintaining accuracy and service quality
• Proficiency with computers, CRM systems, email, and Microsoft Office

Preferred Qualifications

• Dealer or B2B customer support experience
• Order entry and payment processing experience
• Automotive, manufacturing, or parts industry experience
• Understanding of secure payment handling and customer data protection

What We Offer

• Competitive compensation
• Comprehensive benefits package including health, dental, and vision insurance
• Paid time off and holidays
• A stable, family-oriented work environment
• Opportunities to grow with a respected, values-driven organization