Customer Billing Coordinator

About the role

The Customer Billing Coordinator works in the Customer Care Department to provide utility billing and account functions for water customers. The role assists in collections, data input, and processing a variety of information to maintain all aspects of customer water accounts.

Responsibilities

• Responsible for billing water utility accounts monthly.
• Maintains all customer accounts.
• Corrects and updates account information in the Customer Information System.
• Researches and adjusts posting and billing errors, including issues such as high‑water usage or leaks.
• Processes miscellaneous work orders, resolves problems, corrects errors, and makes required adjustments.
• Establishes new accounts and verifies account information.
• Proofs meter readings for accurate billing and initiates work orders from the field as required.
• Answers customer phone calls.
• Maintains knowledge of the District’s Rate Order to assure correct billing of all district water accounts.
• Adheres to departmental, personnel, and safety rules.
• Informs supervisor of all work activities.
• Assists coworkers on an as‑needed basis.
• Performs other duties as assigned.

Requirements

• High school diploma or GED required.
• Two or more years of general office experience, including extensive accounts payable/bookkeeping work, customer service, and data entry.
• Prior billing experience or knowledge of the water industry preferred.

Skills

• Good working knowledge of computer operations (data entry), accounting, bookkeeping, and general office practices and procedures.
• Excellent oral and written communication skills.
• Proficiency with Microsoft Word and Excel; strong data entry and typing speed and accuracy.
• Excellent mathematical skills.
• Ability to follow oral and written directives.
• Ability to work effectively with distraught and irate customers, maintain a pleasant personality, handle multiple projects, prioritize and organize work assignments to meet deadlines, and work well under pressure.