Customer Banking Specialist - Karratha (31.25 hours/week)

Do work that matters

• Build a personal connection with customers through meaningful conversations
• Work with customers to help them use our in-branch technology and digital banking options
• Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied
• Complete Financial Health Checks to assess customers’ financial needs and identify any changes
• Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist
• Engage with customers by participating in community events and fundraising activities

Requirements

• Ability to ask the right questions and find the right solutions
• Act with integrity and place the customer at the centre of everything you do
• Passion for service excellence
• Comfortable working independently and referring customers to other specialist team members
• Ability to work in a busy, commercial and driven retail environment
• Passion for the customer and doing the right thing to ensure we’re putting their needs first