Customer Automation Engineer

About the role

HappyFox is a leading software product company in the support domain, dedicated to delivering seamless and efficient solutions. As a Customer Automation Engineer, your mission is to provide expert support, guiding customers through the setup of advanced automations, integrations, and features within help desk and service desk solutions.

Key Responsibilities

• Collaborate with sales and presales teams to understand client requirements and demonstrate automation capabilities.
• Assist in creating proof-of-concept (PoC) automation workflows for prospective customers.
• Provide technical guidance on automation best practices and feasibility during the sales process.
• Support in crafting automation-related proposals, presentations, and documentation.
• Analyze existing workflows and identify opportunities for automation to improve efficiency.
• Design, develop, and implement automated solutions that integrate with various business applications.
• Configure automation rules, triggers, and workflows to streamline repetitive tasks.
• Develop scripts and automation logic to enable seamless data exchange between systems.
• Conduct testing and validation to ensure automation accuracy, efficiency, and reliability.
• Train internal teams and clients on implemented automation solutions, ensuring smooth adoption.
• Provide ongoing support, troubleshooting, and optimization for automation implementations.
• Monitor automation performance, identify areas for enhancement, and optimize workflows.
• Stay updated on the latest automation technologies and industry best practices to drive innovation.

Requirements

• 3+ years of experience in workflow automation, presales automation solutions, or technical support for automation tools.
• Strong analytical skills to assess workflows and identify automation opportunities.
• Strong understanding of API integrations and scripting languages (e.g., Python, JavaScript).
• Exposure to CRM, ERP, or customer support systems is a plus.
• Able to translate business needs into technical automation solutions.
• Excellent problem-solving and stakeholder management skills.
• Strong communication skills to support both presales discussions and technical troubleshooting.
• A university degree or college diploma in Computer Science, Information Technology, or a related field.

Benefits

• Competitive pay (base + performance) with growth opportunity within the company
• Casual and high energy work environment where you could see your ideas win
• Health Insurance, Dental, Vision and Life Insurance
• Paid Vacation

Pay

Commensurate with experience

Schedule

Fully remote