Customer Associate, Part-Time (20Hrs) - Night
About the role
Join UChicago Medicine Ingalls Memorial Hospital as a Customer Associate at our Family Care Center in Flossmoor. This is a 100% onsite position based in the greater Chicagoland area.
Responsibilities
- Check patients in and out, including greeting, entering accurate demographic and insurance information, updating records, collecting payments, issuing receipts, and notifying clinical staff.
- Perform clerical duties such as scheduling, typing, completing forms, photocopying, faxing, sorting mail, filing, maintaining, and preparing medical charts.
- Receive incoming calls, route them to the appropriate party, and take messages according to department protocol or customer needs.
- Handle cash and other payments, reconcile balances at the end of each shift, and make bank deposits as requested.
- File and retrieve medical records from storage areas according to department procedures and policy.
Requirements
- High school diploma or equivalent.
- Experience with basic computer software programs.
- Demonstrated ability in developing others in areas of continuous process improvement and customer service.
- Self-directed teamwork.
- Moderate typing skills (minimum 30 words per minute).
Preferred Qualifications
- 1 to 2 years of experience in a healthcare setting.
- Insurance and collections experience.
Schedule
- Part-Time, 0.5 FTE (20 hours per week).
- Night shift, with hours worked between 10:00 PM and 6:30 AM.
Pay
The pay range reflects the anticipated wage or salary reasonably expected for the position, based on a full-time equivalent (1.0 FTE) and current market data. Compensation at hire will vary based on candidate qualifications, experience, and organizational considerations such as internal equity.
Benefits
Review the full complement of benefit options for eligible roles at UChicago Medicine Benefits.
About Us
We’ve been at the forefront of medicine since 1899, providing superior healthcare with compassion. We need employees with passion, talent, and commitment—working together to advance medical innovation, serve community health needs, and move collective knowledge forward. Join us in this pursuit of excellence.