Customer Assistance Representative Sr- Santa Barbara Airport

Responsibilities

• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Responsible for working all aspects of the rental process (e.g. rental counter, exit booth, walking tickets, return lanes, etc.)
• Provide directions and general assistance
• Absorb and communicate rental terms and conditions, vehicle features and other services
• Sell optional protection products, upgrades, fuel options and other additional equipment
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Perform miscellaneous and backup duties as assigned

Qualifications

• Must be at least 18 years old
• This position requires a valid unrestricted Driver's License
• Must have a high school diploma or GED equivalent
• Must have at least 6 months of prior customer service or sales experience (retail, customer facing preferred)
• Must be available to work Weekdays and Weekends
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future