Customer Agent Supervisor (Part-Time)

We need to produce HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate. We need to parse the description. Key info: - Position: Part-Time Customer Agent Supervisor (Grade 15) - Location: MVA Oakland Branch (Garrett County). Must be willing to work in Garrett County. - Career Service Open Recruitment. - About the role: dynamic candidate delivering premier customer service, innovative ideas, responsible for lower-level Customer Agents and Driver License Agents assigned to Branch Offices. Assigning and reviewing work, providing training and counseling, approving leave, acting supervisor. Performing same duties as a customer agent and occasionally serving as a driver's license agent. Responsibilities list (bulleted): - Supervising Customer Agents and Driver License Agents assigned to the Branch Offices - Supervising closeouts, preparing deposits, sending daily paperwork to accounting, ensuring check-out procedures are followed properly, developing training for close-out procedures, and ensuring that all employees are properly trained to perform all areas of the operation - Preparing all terminals for operation and maintaining the security of cash and inventoried items - Conducting employee unit meetings, training & instructing staff - Examining documents, including but not limited to both foreign and domestic, to detect or determine fraud (ex, Passports, US and out-of-country, Visas, Birth Certificates) - Performing technical document examination for the purpose of reviewing, investigating, and approving the issuance of driver’s licenses, identification cards, vehicle titles, and registration documents in suspicious or non-routine situations - Compiling monthly fraud reports - Provide expert testimony at formal administrative hearings and Maryland courts related to license or vehicle fraud issues where expertise is needed - Conducting audits, training, and verification of employer testing programs - Mentor and train co-workers, including new employees - May perform driver license exams and testing if needed Ideal Candidates Should Possess (list): - Strong operational and leadership background, preferably in a regulated environment - Demonstrated leadership skills - Experience managing multiple divisions - Strong analytical and problem-solving skills - Strong team leadership, employee development, and managerial skills - Excellent interpersonal and communication skills - Strong organization and resource allocation skills - Strong customer service background - The ability to analyze, interpret, administer, and implement state and federal laws Additional info about schedule: Employees may be required to work six (6) service days, including Saturdays, and may include evenings. Additionally, employees will be assigned to work at the MVA Cumberland branch. Employees may also be required to work scheduled and unscheduled overtime as necessary. Employees in this classification are considered essential and may be called back during scheduled off-hours in emergency situations. Qualifications: Minimum Qualifications: - Education: Graduation from a standard high school or possession of a high school equivalency certificate. - Experience: Five (5) years of customer service work experience. Selective Qualifications: - Three (3) years of leadership or supervisory experience. - A Selective qualification recruitment is conducted for positions when there is a specific or additional bona fide occupational qualification (i.e., Knowledge, skill, or ability). Customer service must be the primary function of your position in order to receive work experience credit. Customer Service - Interacting with customers to provide information in response to inquiries about products and services in conjunction with the handling and resolving of complaints. Notes: - Applicants may substitute customer service work experience for the required education at a rate of one year of experience for one (1) year of education. - Applicants may substitute education from an accredited college or university at the rate of thirty (30) semester credits for one year of experience on a year-for-year basis for the required experience. Licenses & Certifications For Employees Conducting Driver's License Tests And Related Duties: - Employees supervising Drivers License Agents are required to possess a commercial Class A and M motor vehicle operator's license fully endorsed and valid in the State of Maryland. - In accordance with Transportation Article, Section 16-105 (b), of the Annotated Code of Maryland, candidates for employment must be twenty-one (21) years of age or older and must be licensed to operate a motor vehicle for at least three years in the State of Maryland or another state. - Employees conducting driver's license tests must have successfully completed agency training certification programs prior to administering driver examinations and obtain an appropriate class driver's license. - Employees conducting driver's license tests must pass a medical examination administered by the Transportation Medical Advisor as a condition of employment and are subject to medical reexamination every two years or sooner if requested by physician order. Additional Information: - Eligible applicants may be subject to a background investigation under federal or State laws and regulations. A conviction is not an automatic disqualification for employment. Erroneous, misleading, or fraudulent information on an application is sufficient grounds for rejection from the hiring process, removal from the list of eligibles, withdrawal of an offer for employment, or immediate discharge. - Employees conducting driver's license tests are subject to substance abuse testing in accordance with the Transportation Code of Maryland Regulations 11.02.11, Testing for Illegal Use of Drugs. - Employees conducting driver's license tests must have successfully completed agency training certification programs prior to administering driver examinations and obtain an appropriate class driver's license. - Employees conducting driver's license tests must pass a medical examination administered by the Transportation Medical Advisor as a condition of employment and are subject to medical reexamination every two years or sooner if requested by a physician's order. To Apply: ... (we must remove application instructions) Also other boilerplate: EEO, etc. Remove. We need to include sections only when there is real specific content. Likely sections: About the role, Responsibilities, Requirements (maybe Qualifications), Skills (Ideal Candidates Should Possess), Schedule (work schedule details), Benefits? Not mentioned. Pay? Not mentioned. So we omit Pay and Benefits. We need to use

for each section heading. Use

• for any list of duties/requirements/benefits. Use

  for prose. We must preserve all substantive information; do not invent or summarize away detail. So we need to include all details from the posting, but we can format them. We must not repeat the job title as heading. So no heading for "Part-Time Customer Agent Supervisor". We can include location info maybe in About the role paragraph. We must not put Job ID/requisition numbers as headings. We must remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we need to strip out the "To Apply" section, EEO statements, etc. We need to keep location requirement: "Please only apply if you are willing to work in Garrett County." and "Current part-time vacancies are available only at the MVA Oakland Branch (Garrett County)." Also "Additionally, employees will be assigned to work at the MVA Cumberland branch." So location details. We need to keep schedule info: six service days including Saturdays, may include evenings, unscheduled overtime, essential, called back during off-hours. We need to keep qualifications: education, experience, selective qualifications, substitution notes, licenses & certifications. We need to keep ideal candidates list. We need to keep responsibilities list. We need to keep about the role description. We need to keep notes about background investigation etc? That's more legal/boilerplate? It's about background investigation, conviction not automatic disqualification, erroneous info grounds for rejection. This is somewhat boilerplate but maybe considered substantive? The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. This includes legal statements about background investigation, conviction, etc. Likely we should remove those as boilerplate. However the "Additional Information" about background investigation might be considered legal boilerplate. Safer to remove. Also remove "Relay Service", "TTY", "EEO/AA Employer", "Issued: 09/11/2026". Remove. We need to keep the "Licenses & Certifications" section as it's substantive. We need to keep "Notes" about substitution of experience/education? That's substantive. We need to keep "Selective Qualifications" description. We need to keep "Minimum Qualifications". We need to keep "Ideal Candidates Should Possess". We need to keep "Responsibilities Include". We need to keep "About the role" maybe from first paragraph after Career Service Open Recruitment. Let's craft. Structure:

  About the role

  ...

  Responsibilities

  • ... each bullet

  Requirements

  maybe combine Qualifications and Licenses? But we have separate sections: Qualifications, Licenses & Certifications, Ideal Candidates (Skills). Could use

  Qualifications

  for education/experience,

  Licenses & Certifications

  for licenses,

  Skills

  for ideal candidates. Also

  Schedule

  for schedule details. We must not create sections with filler text. Ensure each has content. Let's extract precise prose. About the role: The paragraph after "Career Service Open Recruitment The Maryland Department of Transportation Motor Vehicle Administration (MDOT MVA) is seeking a dynamic, progressive candidate focused on delivering premier customer service and innovative ideas and solutions for the Part-Time Customer Agent Supervisor position. The Part-Time Customer Agent Supervisor is responsible for lower-level Customer Agents and Driver License Agents assigned to the Branch Offices. This position will involve assigning and reviewing work, providing training and counseling, and approving leave, while serving as an acting supervisor. The role will entail performing the same duties as a customer agent and occasionally serving as a driver's license agent." We also have location info: "Current part-time vacancies are available only at the MVA Oakland Branch (Garrett County). **Please only apply if you are willing to work in Garrett County.**" and "Additionally, employees will be assigned to work at the MVA Cumberland branch." Could be part of About the role or separate? Could add to About the role paragraph. We'll include location in About the role. Now Responsibilities list: need to capture each bullet exactly as in text. Let's list them: - Supervising Customer Agents and Driver License Agents assigned to the Branch Offices - Supervising closeouts, preparing deposits, sending daily paperwork to accounting, ensuring check-out procedures are followed properly, developing training for close-out procedures, and ensuring that all employees are properly trained to perform all areas of the operation - Preparing all terminals for operation and maintaining the security of cash and inventoried items - Conducting employee unit meetings, training & instructing staff - Examining documents, including but not limited to both foreign and domestic, to detect or determine fraud (ex, Passports, US and out-of-country, Visas, Birth Certificates) - Performing technical document examination for the purpose of reviewing, investigating, and approving the issuance of driver’s licenses, identification cards, vehicle titles, and registration documents in suspicious or non-routine situations - Compiling monthly fraud reports - Provide expert testimony at formal administrative hearings and Maryland courts related to license or vehicle fraud issues where expertise is needed - Conducting audits, training, and verification of employer testing programs - Mentor and train co-workers, including new employees - May perform driver license exams and testing if needed Note capitalization variations; we keep as is. Now Ideal Candidates Should Possess list: - Strong operational and leadership background, preferably in a regulated environment - Demonstrated leadership skills - Experience managing multiple divisions - Strong analytical and problem-solving skills - Strong team leadership, employee development, and managerial skills - Excellent interpersonal and communication skills - Strong organization and resource allocation skills - Strong customer service background - The ability to analyze, interpret, administer, and implement state and federal laws Now Qualifications: Minimum Qualifications: - Education: Graduation from a standard high school or