Customer Service Agent Part Time
About the role
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Pay
Starting pay is $20.23 per hour.
Responsibilities
- Issue, reissue and refund passenger tickets
- Book, ticket and confirm flight reservations
- Rebook passengers on oversold flights and during irregular operations
- Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades
- Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh
- Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
- Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/check