Customer Service Agent Part Time
All Aviation Jobs · Raleigh, NC · 1 mo ago
OTHR$20.23/hrPart-time
We need to output HTML fragment with sections: h3 headings for sections present: About the role? The posting includes intro, Why you'll love this job, What You'll Do, All you'll need for success (Qualifications), What You'll Get (Benefits). Also maybe "Feel free to be yourself at American" is inclusion/diversity but could be considered part of benefits? Probably not needed. We should not repeat job title. No Job ID. Remove boilerplate like EEO etc. The posting includes "Reasonable accommodations may be made..." that's EEO; we should remove. Also "Feel free to be yourself at American" maybe keep as part of culture but not a section heading? Could be part of About the role? Might be considered "Why you'll love this job"? Actually there is a "Why you'll love this job" section with description and starting pay. So we need to capture that.
We need to include Pay section only if posting actually states pay. It says "Starting pay is $20.23 per hour." So we should have a Pay section with that detail. Also maybe Schedule? Not mentioned. Benefits: we have Travel Perks, Health Benefits, Wellness Programs, 401(k) Program, Additional Benefits. So we can create Benefits section with those details.
Qualifications: Minimum Qualifications and Preferred Qualifications. Could combine into Requirements or Qualifications section. Use h3 for "Requirements" or "Qualifications". The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can choose appropriate. We have responsibilities (What You'll Do). We have qualifications (Minimum and Preferred). We have benefits. We have pay. We might also have About the role (intro). The intro includes "Are you ready to explore a world of possibilities..." and "Why you'll love this job". Could be About the role. We'll put About the role as h3 with intro paragraph(s). Then Responsibilities h3 with list of duties (the big list). Then Requirements h3 with Minimum Qualifications and Preferred Qualifications (maybe separate subheadings? But we should not create extra headings beyond allowed? We can embed paragraphs. Could use
for each bullet? Actually we need to use
- for any list of duties/requirements/benefits. So for responsibilities we need a ul list. For qualifications we need ul list as well. For benefits we need ul list.
We must preserve all substantive information; do not invent or summarize away detail. So we need to include each duty as a list item. The responsibilities list is long; we need to capture each bullet as separate li. The text includes many items separated by line breaks? It's a paragraph with many items separated by line breaks? Actually it's a continuous sentence with many items separated by line breaks? The text: "Issue, reissue and refund passenger ticketsBook, ticket and confirm flight reservationsRebook passengers on oversold flights and during irregular operationsPerform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgradesIssue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refreshPerform passenger boarding, including ticket lift and/or boarding pass lift/verificationOperate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteriaOperate jetways/bridges for purposes of boarding and deplaning passengersMake boarding and departure gate announcementsDeliver domestic/international flight documentsPerform passenger service flight close-out proceduresAccept, check and tag passengers’ baggage at resolution centers, full-service ticket counters, and first class ticket countersMaintain timeline of flight boarding processPerform customer service on the job trainingProcess and complete credit card baggage transactions at kiosks in the ticket counter area and activation stationsAssist passengers with self-service kiosk check-in and kiosk baggage processing at ticket countersQueue lines at ticket counter kiosks and ticket countersClear/verify international documents at kiosk in the ticket counter area and activation stationsAccept and activate passengers’ self-tagged bags at activation stationsAssist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minorsPerform customer service work associated with handling regional flights and contractor/ground handling agreements or contractsHave regular and predictable attendance on site, including satisfying any mandatory overtime requirements.Respond and assist during security and/or emergency situationsProvide connecting passengers with gate informationProvide quality customer service in a professional manner and in accordance with American’s guidelines.Adhere to company policies, procedures, and performance standards.Complete job-relevant trainingsAdhere to government regulations (e.g. DOT, FAA, TSA)Use multiple internal resources/systems including during customer interactionsWear uniforms as required by company policy"
We need to split into sensible list items. Probably each phrase before a capital letter? But we can just treat each sentence separated by a period as an item. However many items lack periods. Better to split by verbs? Might be okay to keep as one big paragraph? But instruction: Use
- for any list of duties/requirements/benefits. So we need to make a list. We can break by each distinct duty separated by a line break in original? The original had no line breaks; it's a continuous string. However we can infer each duty separated by a verb phrase before a capital letter? Eg "Issue, reissue and refund passenger tickets" then "Book, ticket and confirm flight reservations" etc. Actually after each duty there is no punctuation except sometimes a comma. We could split by looking for capital letters after a lowercase letter? That's messy.
Simplify: We can keep the responsibilities as a single paragraph
but that violates rule to use
- for any list. However maybe the rule expects we use list when there is a list; if the content is not presented as a list we could keep as paragraph. But the content is clearly a list of duties, albeit not formatted. Safer to make a list with each duty as an item, even if we approximate.
We can split by looking for patterns: each duty starts with a verb (Issue, Book, Rebook, Perform, Operate, Make, Deliver, Perform, Accept, Maintain, Perform, Process, Assist, Queue, Clear/verify, Accept and activate, Assist, Perform, Have, Respond, Provide, Provide, Adhere, Complete, Adhere, Use, Wear). Also there are some combined like "Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh". That's one duty.
We'll create items accordingly.
Let's list them:
1. Issue, reissue and refund passenger tickets
2. Book, ticket and confirm flight reservations
3. Rebook passengers on oversold flights and during irregular operations
4. Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades
5. Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh
6. Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
7. Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria
8. Operate jetways/bridges for purposes of boarding and deplaning passengers
9. Make boarding and departure gate announcements
10. Deliver domestic/international flight documents
11. Perform passenger service flight close-out procedures
12. Accept, check and tag passengers’ baggage at resolution centers, full-service ticket counters, and first class ticket counters
13. Maintain timeline of flight boarding process
14. Perform customer service on the job training
15. Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations
16. Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters
17. Queue lines at ticket counter kiosks and ticket counters
18. Clear/verify international documents at kiosk in the ticket counter area and activation stations
19. Accept and activate passengers’ self-tagged bags at activation stations
20. Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors
21. Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts
22. Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements.
23. Respond and assist during security and/or emergency situations
24. Provide connecting passengers with gate information
25. Provide quality customer service in a professional manner and in accordance with American’s guidelines.
26. Adhere to company policies, procedures, and performance standards.
27. Complete job-relevant trainings
28. Adhere to government regulations (e.g. DOT, FAA, TSA)
29. Use multiple internal resources/systems including during customer interactions
30. Wear uniforms as required by company policy
That seems comprehensive.
Now Minimum Qualifications list:
- High school diploma or GED or international equivalent
- Bilingual language skills required in some locations
- Applicable valid driver’s license as required by local authorities
- Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
- Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
- Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
- Must be authorized to work in the U.S.
Preferred Qualifications:
- Working knowledge of Sabre or any other Passenger Service System
- Previous face to face Customer Service experience
- Working in a fast pace environment
Benefits list:
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Pay: Starting pay is $20.23 per hour.
About the role: The intro paragraphs: "Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!" plus "Why you'll love this job The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $20.23 per hour." Actually Starting pay already captured in Pay section; we might not repeat. But we can include the description about interacting with customers as part of About the role.
Thus About the role paragraph(s) combine those.
We should not repeat job title. No headings for Job ID.
We need to output only HTML fragment.
Structure:
About the role
...
Responsibilities
- ... ...
Requirements
- Minimum Qualifications: maybe we can separate
- for any list. However maybe the rule expects we use list when there is a list; if the content is not presented as a list we could keep as paragraph. But the content is clearly a list of duties, albeit not formatted. Safer to make a list with each duty as an item, even if we approximate.
We can split by looking for patterns: each duty starts with a verb (Issue, Book, Rebook, Perform, Operate, Make, Deliver, Perform, Accept, Maintain, Perform, Process, Assist, Queue, Clear/verify, Accept and activate, Assist, Perform, Have, Respond, Provide, Provide, Adhere, Complete, Adhere, Use, Wear). Also there are some combined like "Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh". That's one duty.
We'll create items accordingly.
Let's list them:
1. Issue, reissue and refund passenger tickets
2. Book, ticket and confirm flight reservations
3. Rebook passengers on oversold flights and during irregular operations
4. Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades
5. Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh
6. Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
7. Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria
8. Operate jetways/bridges for purposes of boarding and deplaning passengers
9. Make boarding and departure gate announcements
10. Deliver domestic/international flight documents
11. Perform passenger service flight close-out procedures
12. Accept, check and tag passengers’ baggage at resolution centers, full-service ticket counters, and first class ticket counters
13. Maintain timeline of flight boarding process
14. Perform customer service on the job training
15. Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations
16. Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters
17. Queue lines at ticket counter kiosks and ticket counters
18. Clear/verify international documents at kiosk in the ticket counter area and activation stations
19. Accept and activate passengers’ self-tagged bags at activation stations
20. Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors
21. Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts
22. Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements.
23. Respond and assist during security and/or emergency situations
24. Provide connecting passengers with gate information
25. Provide quality customer service in a professional manner and in accordance with American’s guidelines.
26. Adhere to company policies, procedures, and performance standards.
27. Complete job-relevant trainings
28. Adhere to government regulations (e.g. DOT, FAA, TSA)
29. Use multiple internal resources/systems including during customer interactions
30. Wear uniforms as required by company policy
That seems comprehensive.
Now Minimum Qualifications list:
- High school diploma or GED or international equivalent
- Bilingual language skills required in some locations
- Applicable valid driver’s license as required by local authorities
- Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
- Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
- Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
- Must be authorized to work in the U.S.
Preferred Qualifications:
- Working knowledge of Sabre or any other Passenger Service System
- Previous face to face Customer Service experience
- Working in a fast pace environment
Benefits list:
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Pay: Starting pay is $20.23 per hour.
About the role: The intro paragraphs: "Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!" plus "Why you'll love this job The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $20.23 per hour." Actually Starting pay already captured in Pay section; we might not repeat. But we can include the description about interacting with customers as part of About the role.
Thus About the role paragraph(s) combine those.
We should not repeat job title. No headings for Job ID.
We need to output only HTML fragment.
Structure:
- for any list of duties/requirements/benefits. So we need to make a list. We can break by each distinct duty separated by a line break in original? The original had no line breaks; it's a continuous string. However we can infer each duty separated by a verb phrase before a capital letter? Eg "Issue, reissue and refund passenger tickets" then "Book, ticket and confirm flight reservations" etc. Actually after each duty there is no punctuation except sometimes a comma. We could split by looking for capital letters after a lowercase letter? That's messy.
Simplify: We can keep the responsibilities as a single paragraph