Customer Advocate Specialist

About the role

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Responsibilities

• Analyzing, resolving, expediting, and coordinating the processing of telephone and written inquiries.
• Providing job and unit specific coaching for customer service advocates, processors and/or examiners.

Requirements

• High school diploma OR GED.
• 2 years customer service experience in a health care or insurance environment.
• Experience evaluating customer situations, making decisions, and responding quickly to questions.
• Knowledge of HCSC’s customer issue protocols and ability to coach lower-level Customer Advocates.
• Experience handling escalated customer issues from lower-level Customer Advocates.
• Clear and concise verbal and written communication skills.
• Interpersonal and analytical skills.
• Data entry and/or typing experience.

Preferred Qualifications

• 3 years customer service experience.
• 2 years data entry experience in an office environment.
• Knowledge of Managed Care Programs.
• Knowledge of medical terminology and anatomy.
• Referral preference given to applicants able to take and meet testing criteria.
• Preference in filling vacancies is given to qualified Indian candidates in accordance with the Indian Preference Act of 1934 (title 25, USC Section 472); Native American Indian Preference shall apply pursuant to the Indian Self-Determination and Education Assistance Act (24 U.S.C. 450, et seq.), 25 CFR 271.44 and other relevant laws.

Pay

Compensation: $19.13 - $34.17 Exact compensation may vary based on skills, experience, and location.