Customer Marketing and Advocacy Specialist

Why You'll Love This Role

Do you enjoy working across a variety of marketing programs, from advocacy and content to campaigns and events?

Do you thrive in a highly collaborative environment, partnering with teams like Customer Success, Sales, and Demand Gen?

Are you excited by the idea of bringing real customer stories and experiences to life?

Are you looking for an opportunity to grow your skills and build a career in customer marketing and advocacy?

What You’ll Do

• Support the execution of customer marketing and advocacy programs, including customer references, reviews, and testimonials
• Coordinate customer content development (case studies, quotes, and success stories), including scheduling, approvals, and asset management
• Aid with customer campaigns and communications, including newsletters and review site outreach
• Execute customer surveys (e.g., NPS, product feedback), including setup, distribution, and response tracking
• Support customer engagement activities such as events, speaker programs, and customer appreciation
• Maintain and update customer data across systems (e.g., CRM, advocacy platforms, survey tools)
• Track program activity and assist with reporting and basic insights
• Cross-functionally with marketing, customer success, and sales teams to support program execution

Skills & Requirements

• 1–3 years of experience in marketing or a related field
• Strong organizational and project coordination skills
• Excellent written and verbal communication skills
• Detail-oriented with the ability to manage multiple tasks simultaneously
• Comfortable working with data and marketing tools (e.g., CRM, survey platforms)
• Self-motivated, collaborative, and eager to learn

Pay Range

The base salary range across the U.S. for this role is between $82,400-$123,600.