Customer Advocate Spec

Job Summary This is a call center position servicing patient scheduling needs. This position provides excellent customer-focused service in a call center by handling inbound and outbound telephone calls supporting patient scheduling, provider messaging, and general operator services functions. This position maximizes efficiency by facilitating and ensuring the accuracy of the information flow between medical staff, hospital staff and various departments. This position has no responsibility for providing care to patients. Responsibilities Provides excellent customer service by resolving concerns and responding to inquires in a professional and engaging manner. Coordinates services provided to customers according to policies and procedures, and provides customer education, as needed. Maintains excellent schedule adherence and productivity standards. Handles all customer contacts in a timely and efficient manner. Customer contacts include patient scheduling requests, sending provider messages, customer inquires, complaints and feedback calls. Performs other administrative or clerical duties and projects as assigned by the manager. Knowledge / Skills / Abilities Ability to provide excellent customer service and a willingness to go above and beyond to meet the needs of the customer. Demonstrated excellence in verbal and written communications. Ability to respond appropriately to customer requests for one call resolution. Demonstrated computer literacy, including working knowledge of Microsoft Office applications. Ability to type at least 45 WPM. Ability to maintain a professional demeanor and high productivity in stressful or difficult situations. Ability to prioritize and multi-task in a fast paced environment. Demonstrated ability to apply the processes, activities, and tools associated with managing customer requests. Ability to report to work on time and avoid unnecessary absenteeism. Required Minimum Qualifications Two years of experience in communications, customer service, a related medical field, or equivalency (one year of education can be substituted for two years of related work experience). Preferred Experience with Epic and Outlook. Preferences Special Instructions Requisition Number: PRN46445B Full Time or Part Time? Full Time Work Schedule Summary: Monday-Friday Department: 01455 - Dermatology Clinical Hpp Location: Other Pay Rate Range: 18.65 - 23.54 Close Date: 01/07/2027 Open Until Filled To apply, visit <a href=""https://apptrkr.com/9889185"">https://utah.peopleadmin.com/postings/210605 Copyright ©2025 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency je-3fee11d186dd43218b450ef9bb73c713