Customer Advocate (Events)

Core Responsibilities

• Own the end-to-end customer lifecycle across enterprise accounts, from discovery through renewal and expansion.
• Serve as the primary point of contact for customer success, value delivery, and ongoing account growth.
• Drive commercial outcomes across pilots, contracts, renewals, and expansions, contributing to ARR targets.
• Lead customer discovery and value framing; collaborate with Pre-Sales on technical scoping.
• Build and maintain a clear value narrative, translating product usage and delivery into business outcomes.
• Cook up cross-functional teams (Marketing, Pre-Sales, Project Manager, Product, Analytics, Finance) to ensure smooth execution.
• Build trusted relationships with senior and executive stakeholders.
• Lead pricing, negotiation, and commercial discussions in partnership with Finance and Legal.
• Lead executive business reviews, senior stakeholder alignment meetings and QBRs, proactively addressing risks and identifying growth opportunities.
• Proven ability to build trust-based client relationships, with strong empathy and active listening skills to understand customer needs and navigate complex stakeholder dynamics.

Minimum Qualifications

• 6–10+ years of experience in complex B2B environments, including account management, customer success, partnerships, enterprise sales, or consulting.
• Proven experience managing multi-stakeholder enterprise accounts.
• Strong commercial mindset with experience supporting renewals, expansions, and value-based selling.
• Excellent communication skills and confidence working with senior stakeholders.
• Able to collaborate effectively across technical and business teams.
• Fully fluent in English, both written and verbal.

Preferred Qualifications

• SaaS or platform-based product experience.
• Experience working with enterprise customers in complex delivery environments.
• Familiarity with CRM, customer success, and project management tools (e.g.Monday, Jira).
• BS or MS degree in a relevant business or technology field.