Customer Advocate

The Customer Advocate is the first point of contact for customers, ensuring a positive experience through managing administrative tasks, scheduling, work orders, and invoicing. They greet customers, handle inbound calls and emails, and resolve concerns efficiently by offering creative solutions. Key responsibilities include verifying insurance, managing service issues, processing invoices and work orders, and coordinating dealer parts and special accounts. Qualifications include a high school diploma or GED, with 1-3 years of experience in telephone operations or business administration. The role demands excellent customer service skills in a fast-paced environment, a professional appearance, and the ability to travel up to 10%. Skills required are organizational abilities, multitasking, communication, and problem-solving. The position offers competitive pay, benefits, tuition reimbursement, paid training, and tools for success. Additional notes include flexibility for other duties, accommodations for disabilities, and the importance of a diverse workforce.